"The Essentials — Online Help Outputs"
STC Intercom November 2011 (column)
(http://intercom.stc.org/2011/11/online-help-outputs/)

"The History and Future of Embedded User Assistance" (with Tony Self)
tcworld magazine November 2010
(http://www.tcworld.info/tcworld/content-strategies/article/the-history-and-future-of-embedded-user-assistance/)

"Evaluating Software Documentation Projects Quickly"
tcworld magazine September 2010
(http://www.tcworld.info/tcworld/technical-communication/article/evaluating-software-documentation-projects-quickly/)

"Enhancing the User Experience with Social Media"
TechCom Manager Newsletter August 2010
(http://www.enewsbuilder.net/techcommanager/e_article001857887.cfm?x=bfSHKsW,b5S5LhqF,w)

"Laying the Foundations for Success"
ISTC Communicator Summer 2010
(http://www.componentone.com/newimages/PressCenter/Communicator0610_p38-41.pdf)

"Improving software usability through embedded user assistance"
tcworld magazine October 2009
(http://www.tcworld.info/tcworld/content-strategies/article/improving-software-usability-through-embedded-user-assistance/)

"Technical Communication Departments = Higher Profits!"
TechCom Manager Newsletter August 2009
(http://www.enewsbuilder.net/techcommanager/e_article001510038.cfm?x=bfSHKsW,b5S5LhqF,w)

"Bringing Help to the Forefront: Strategies to Increase the Usability of Your Software User Assistance and Your Product"
STC Intercom June 2009
(http://www.componentone.com/newimages/Newsletter/0609/Bleiel_June_Intercom_2009.pdf)

"Convergence Technical Communication: Strategies for Incorporating Web 2.0"
The Content Wrangler website January 2009
(http://thecontentwrangler.com/?s=bleiel)  

“Constructing a One-Stop ‘Answer Station’ Website for Software Users” (with Beth Williams) 
WritersUA website
(http://www.writersua.com/articles/answer/index.html)